Privacy Policy – Excelerate Health

Effective Date: 01 July 2026

Last Updated: 01 July 2026

1. Who We Are

Excelerate Health is an allied health service provider based in Hoveton, Norwich, Norfolk. England [NR12 8DZ].

We are committed to protecting your personal information and respecting your privacy in line with the UK GDPR and the Data Protection Act 2018.

Contact Details:

• Address: Unit 2b Stalham Rd Industrial Estate, Hoveton, Norwich [NR12 8DZ]
• Email: exceleratehealth@protonmail.com
• Phone: 07947 995418

2. Information We Collect

We may collect the following types of information:

• Personal details: name, date of birth, address, phone number, email.
• Health information: medical history, treatment notes, referrals, test results.
• Administrative details: billing information, insurance details.
• Digital data: IP address, website form submissions, cookies (if applicable).

3. How We Collect Your Information

• Directly from you during consultations, phone calls, or online forms.
• From other healthcare providers with your consent.
• Through our website or booking system.

4. Why We Collect Your Information (Lawful Basis)

We process your personal data for:

• Providing treatment and care (performance of a contract).
• Meeting legal obligations (e.g., medical record retention).
• Protecting your vital interests in emergencies.
• Legitimate interests such as improving our services.
• Consent for optional communications like newsletters.

5. How We Use and Share Your Information

We may use your information to:

• Deliver healthcare services.
• Communicate with you about appointments and treatment.
• Share with other health professionals involved in your care (with consent).
• Process payments and insurance claims.
• Comply with legal or regulatory requirements.

We will never sell your data to third parties.

6. How We Store and Protect Your Information

• Electronic records are stored in secure, encrypted systems.
• Paper records are kept in locked cabinets.
• Access is restricted to authorised staff only.
• We retain adult health records for 8 years after the last treatment (or longer if required by law).

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data (where applicable).
• Restrict or object to certain processing.
• Withdraw consent for optional uses.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Privacy Officer: Scott Langham

Email: exceleratehealth@protonmail.com

Phone: 07947 995418

Address: Unit 2b Stalham Rd Industrial Estate, Hoveton, Norwich, Norfolk, England [NR12 8DZ]